To support our commitment to continuous improvement of our business, products and services, we have chosen LRQA Business Assurance for the certification of ISO 9001: 2008.
QUALITY POLITICS
The direction of SIDELCO TRADING states that their business is a priority objective and will give utmost attention in each of the activities done, in every decision taken and in every action performed.
This philosophy is assumed during the execution of each of SIDELCO TRADING processes by faithful compliance with the following principles:
1
Full satisfaction of our customers, offering products and services that meet their expectations.
2
Identification, evaluation and definition of customer requirements, needs and expectations, in order to meet them. The organization mainly focuses on meeting customer needs and on understanding market changes.
3
Maintain and transmit to all staff a culture based on customer satisfaction.
4
Establish a dynamic attitude, subject to change, through a continuous improvement of the service to meet our customer requirements.
5
The quality policy is properly documented and will be disseminated by the organization, making sure it is well known by all staff, settling down our goals, how to achieve them and the values concerning ethics, professionalism and enthusiasm to achieve established purposes.
6
The management will ensure that the above principles are practiced and its effectiveness is respected by all employees, including the chain of command.
